Refund Policy

Last Updated: January 1, 2026

1. Satisfaction Guarantee

We are committed to providing the highest quality service. If you are not satisfied with our assistance, please contact our support team immediately so we can address your concerns.

2. Eligibility for Refunds

Refunds are generally processed under the following conditions:

• Service Not Rendered: If you cancel your application before we have reviewed your documents or submitted them to the government system, you are eligible for a full refund of our service fee.
• Application Denial: In the rare event that a visa application is denied due to an error on our part during the review process, we will refund our service fee in full.
• Double Payment: If you accidentally paid twice for the same application, the duplicate payment will be refunded immediately.

3. Non-Refundable Fees

Please note the following:

• Government Fees: Once an application has been submitted to the government portal, the government processing fee is non-refundable by the government authorities. Therefore, we cannot refund this portion of the cost once submission has occurred.
• Completed Services: If the visa has been issued, our service is considered fully rendered, and the service fee is non-refundable.

4. Processing Time

Approved refunds are typically processed within 5-7 business days and credited back to the original method of payment.

5. Contact for Refunds

To request a refund, please email support@esaudivisa.com with your application reference number and the reason for the request.